Privacy Policy

NCB ("National Children's Bureau") is committed to protecting and respecting your privacy online. This statement describes how NCB collects and uses personal information about people who visit our websites. The terms of this statement may change, so please check it from time to time.

For the purpose of the Data Protection Act 1998 (theAct), the data controller is NCB, 8 Wakley Street, London EC1V 7QE.

What information do we collect?

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.ncb.org.uk. This includes information provided when signing up to use our registered users/members area.
Details of transactions (including the purchase of publications, NCB membership and merchandise) you carry out through our site and of the fulfillment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.

When we do want to collect personally identifiable information we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set please visit www.allaboutcookies.org.

Following recent revisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 relating to the notification and use of cookies we are currently working towards implementing the new requirements in line with guidance provided by The Information Commissioner's Office.

Using your personal information

Personal information submitted to us via this website will be used for the purposes:

(a) administer the website

(b) improve your browsing experience by personalising the website

(d) send to you goods purchased via the website, and supply to you services purchased via the website

(e) send statements and invoices to you, and collect payments from you

(f) send you general (non-marketing) commercial communications

(g) send you email notifications which you have specifically requested

(h) provide third parties with statistical information about our users - but this information will not be used to identify any individual user

(i) deal with enquiries and complaints made by or about you relating to the website.

All our website financial transactions are handled through our payment services provider, WorldPay. You can review the WorldPay privacy policy at http://www.worldpay.com/about_us/index.php?page=privacy We will share information with WorldPay only to the extent necessary for the purposes of processing payments you make via our website and dealing with issues relating to such payments.

Security of your personal information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

2012